Shipping & Returns

Shipping FAQ's

Pick-Up

Free local pick-up is available for all orders! Pick-up will be in Grande Prairie.
Please contact Kaitlyn (kaitlyn@waterlillystudios.com) to arrange time and location.

Delivery

Free local delivery is available for orders within city limits of Grande Prairie, Clairmont, and Sexsmith. You will receive an email notification when your order is out for delivery. If you are unable to receive your parcel, it will be safe-dropped unless otherwise specified in your order.

Shipping

Canada

Free shipping is available on all orders within Canada.

USA & International

A $10 flat shipping rate for all US  and international orders.

*I cannot guarantee when orders will arrive, please expect some delay. I am only one person. Thank you! <3 

Returns

To start a return, please email kaitlyn@waterlillystudios.com. If your return is accepted, I will send you a return shipping label, as well as instructions on how and where to send your package.

Items sent back without first requesting a return will not receive a refund.

For any return questions, please email kaitlyn@waterlillystudios.com

 

Damages and Issues
Please inspect your order upon receipt of items and contact kaitlyn@waterlillystudios.com immediately if the item is defective, damaged, or received in error. I will do my best to resolve the issue.

 

Refunds
I will notify you once I have received and inspected your return, and let you know if the refund was approved or not.

If approved, you will be automatically refunded on your original payment method.